The outage is believed to have been caused by a power failure during work on the system server, it said. The system failure at JR East also left passengers unable to make or change reservations online, the company said. after experiencing the problems in the early hours of the day. The companies are trying to determine if the two cases are connected.īoth systems were restored around 1 p.m. Some malfunctions were also reported for the Mobile Pasmo app for public transport in the Tokyo metropolitan region the same day, its operator, Pasmo Co, separately announced. East Japan Railway Co said Saturday it was temporarily hit by a system failure, with its Mobile Suica app users left unable to charge electric money to their smartphones, while passengers also could not make credit card payments at stations.
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